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📄 Privacy Policy (GDPR) for Trek Hire UK Ltd (Surrey Trek and Run)

Effective Date: April 2026

1. Introduction

Trek Hire UK Ltd are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.surreytrekandrun.co.uk, make a purchase, or otherwise engage with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:
Trek Hire UK Ltd
Surrey Trek and Run, Shere Lane, Shere, Surrey, GU5 9HS
sales@trekhireuk.com

01483 209559

3. Information We Collect

We collect the following types of personal data:

a) Personal Identification Information

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (processed via secure third-party payment processors)

b) Usage Data

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited
  • Purchase History

c) Cookies and Tracking Data

We use cookies to enhance your experience on our website. Please refer to our Cookie Policy for more details on how cookies are used.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To process your orders: We use your name, address, and payment information to process and fulfil your orders.
  • To improve our website: Usage data helps us understand how customers use our website, so we can enhance your shopping experience.
  • To send you marketing communications: With your consent, we may send you promotional emails about our products, special offers, or other information that may interest you.
  • To comply with legal obligations: We may process your data to comply with applicable laws, including tax and accounting regulations.

5. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Consent: When you opt-in to receive marketing communications or give consent for specific processing activities.
  • Contractual Necessity: To process your order and fulfill our contractual obligations with you.
  • Legal Obligation: To comply with applicable legal requirements, such as tax and accounting laws.
  • Legitimate Interests: For purposes such as improving our website, fraud prevention, and direct marketing (where applicable).

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If you have opted into marketing communications, we will retain your contact details until you withdraw consent.

7. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You can request that we erase your personal data under certain conditions.
  • Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request that we transfer your data to another organization or directly to you in a structured, commonly used format.
  • Right to Object: You can object to the processing of your personal data based on our legitimate interests, direct marketing, or profiling.

To exercise these rights, please contact us using the information provided below.

8. Sharing Your Data

We will not share your personal data with third parties except in the following cases:

  • Service Providers: We may share your data with trusted third-party service providers who assist in running our website, processing payments, or delivering orders (e.g., couriers, payment processors).
  • Legal Obligations: We may disclose your data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.

9. Data Security

We take the security of your personal data seriously and use appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as standard contractual clauses or Privacy Shield certification, to protect your data in accordance with GDPR.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date of the revision will be indicated at the top of the page. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Email: sales@trekhireuk.com
Address: Surrey Trek and Run, Shere Lane, Shere, Surrey, GU5 9HS
Phone: 01483 209559